How PetsManager works for your clinic
Step 1 — Setup (Days 1–3)
Registration and configuration
Our team configures the system for your clinic — opening hours, services, vets, pricing.
Data migration
We transfer existing data — patients, records, vaccination history. For paper records — we help digitise.
Staff training
1–2 hours of training per team member. Most assistants are ready to work independently within half a day.
Step 2 — Appointment booking
Online booking by the client
The client visits your clinic site or the PetsHelp platform. Sees available slots in real time. Books in 3 clicks. Gets automatic SMS and email confirmation.
Booking at reception
The assistant books directly in the system. Sees all vets' schedules at once. Handles emergencies and rescheduling easily.
Automatic reminders
48 hours before — automatic SMS. 24 hours before — second reminder. Client confirms or cancels with one message. On cancel — the slot is freed automatically.
Step 3 — Visit and medical record
When the patient arrives
The assistant opens the patient profile. In 3 seconds: last visit, vaccines, allergies, chronic conditions, current treatment.
During the visit
The vet fills a structured template — symptoms, diagnosis, treatment, dosages. Attaches photos from the phone. Voice input when needed.
After the visit
The record is saved automatically. The invoice is generated automatically. The next planned procedure is added to the calendar. The client receives an email summary.
Step 4 — Automation
Vaccination reminders
The system checks daily which animals have upcoming vaccinations. Automatically sends SMS or email to owners 3–4 weeks ahead.
Inventory management
When medication is used — inventory updates automatically. Low stock — alert to the manager. Zero stock — automatic supplier order (when configured).
Financial reports
End of day/month — automatic revenue report by service, vet, and period.
What a typical day looks like for a vet
Before work — open your phone. See the daily schedule with notes for each patient. Know what's ahead.
First patient — in 5 seconds: full history, allergies, last visit. A focused, informed examination.
Data entry — fill the structured template in 2 minutes. Attach a photo. Record recommendations.
Online consultation — 15-minute video call between physical appointments. Extra income. Logged automatically in the record.
End of day — invoicing done. Tomorrow's reminders sent. No admin work to take home.
How PetsManager works for pet owners
Step 1 — Registration (2 minutes)
Create a free profile. Add your pet — photo, breed, date of birth.
Step 2 — Connect with a clinic
Connect with a clinic in the PetsHelp network. From the next visit — everything is recorded automatically in your record.
Step 3 — Manage from your phone
Book online, get reminders, view health history, and share with a new vet when needed.
- Book online whenever it suits you
- Get reminders before appointments
- View your full health history
- Share with a new vet when needed
PetsManager works with
- PetsHelp.bg — The main platform of the ecosystem
- PetsHelp Store — Product recommendations directly from your vet
- SMS gateways — Automatic reminders via SMS
- Email — Automatic notifications and summaries
- Online payments — Pay before the consultation
Lab equipment integrations — on request.
Your data is safe
Encryption
All data encrypted at rest and in transit.
Automatic backup
Data archived daily. You never lose information.
GDPR compliance
Built in full compliance with GDPR requirements.
99.9% uptime
Cloud infrastructure ensures high reliability and availability.
You are not alone
- Onboarding — Our team sets you up and trains you
- Chat support — Response within hours
- Phone support — For urgent issues
- Video tutorials — For every feature
- Regular updates — New features at no extra cost
From decision to a working system
| Day | Activity |
|---|---|
| 1 | Free demo and plan selection |
| 2-3 | Setup and configuration |
| 3-4 | Data migration |
| 4-5 | Staff training |
| 5 | System go-live |
| 7-14 | Adaptation period with support |
| 30 | Results review |
Most clinics are fully operational within 5 business days.
Ready to see PetsManager in action?
Book a free 30-minute demo. See every feature in a real scenario and get a concrete offer for your clinic.
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